FAQ

ORDERS & SHIPPING

How long will it take to receive my order?
Orders are typically processed within 1-5 business days. With our free standard US shipping, you can expect your jewelry to arrive in 7- 10 business days after it ships.

How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number. You can track your package directly on our website using the "Track your order" link in the top menu.

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RETURNS & EXCHANGES

What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Please see our full Return Policy for details.

Do I have to pay for return shipping?
If the return is due to a defective or incorrect item, we will cover the return shipping costs. For other returns, the cost of the return shipping label will be deducted from your refund.

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JEWELRY CARE & MATERIALS

How should I care for my Adornna jewelry?
To keep your jewelry shining, avoid contact with water, perfumes, lotions, and harsh chemicals. We recommend removing your pieces before showering, swimming, or exercising. Store them in a dry, cool place, preferably in the original Adornna pouch.

Are your products hypoallergenic?
We strive to use high-quality materials suitable for most skin types. Please check the specific product description for details on the materials used.

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OTHER

How can I contact customer service?
We'd love to hear from you! You can reach us via email at contact@adornna.com. We aim to respond to all inquiries within 24 hours.